Two month campaign to fast track complaints with Ombudsman: RBI
The Reserve Bank of India is launching a two-month drive from January 1 to tackle a growing backlog of customer grievances. Governor Sanjay Malhotra urged financial institutions to prioritize customer service and fully cooperate. This initiative aims to resolve complaints pending for over a month, despite the RBI's digitization efforts and high disposal rates.
The Reserve Bank of India is launching a two-month drive from January 1 to tackle a growing backlog of customer grievances. Governor Sanjay Malhotra urged financial institutions to prioritize customer service and fully cooperate. This initiative aims to resolve complaints pending for over a month, despite the RBI's digitization efforts and high disposal rates.
