Italy fines one most widely used online review platforms Trustpilot $4.6 million: Why and what the company has to say
Italy's competition watchdog has fined Trustpilot, a popular online review platform, four million euros. The regulator found Trustpilot failed to verify reviews and misled consumers. Businesses could handpick customers for reviews, potentially skewing ratings. The platform also used design techniques to hide which businesses paid for services. Trustpilot rejects the findings and plans to appeal.
Italy's competition watchdog has fined Trustpilot, a popular online review platform, four million euros. The regulator found Trustpilot failed to verify reviews and misled consumers. Businesses could handpick customers for reviews, potentially skewing ratings. The platform also used design techniques to hide which businesses paid for services. Trustpilot rejects the findings and plans to appeal.
