Slapped, abused, heckled: How IndiGo’s frontline staff rode out turbulence
They are young, some barely out of their teens. They have no training in crisis-management. And yet, they were the ones who faced the brunt of passengers’ anger as the IndiGo crisis spiralled. Saurabh Sinha & Manju V spoke to several IndiGo ground staff to figure out what they went through
They are young, some barely out of their teens. They have no training in crisis-management. And yet, they were the ones who faced the brunt of passengers’ anger as the IndiGo crisis spiralled. Saurabh Sinha & Manju V spoke to several IndiGo ground staff to figure out what they went through
