CEO of world's largest call center operator for using AI solution to change Desi accent, says: Indian agents are hard to ...
Teleperformance SE has deployed AI technology by Sanas to modify the accents of its Indian call center employees in real time. The system aims to enhance customer understanding and satisfaction while reducing call handling time. Currently available for Indian and Filipino accents, plans are in place to include Latin American accents.
Teleperformance SE has deployed AI technology by Sanas to modify the accents of its Indian call center employees in real time. The system aims to enhance customer understanding and satisfaction while reducing call handling time. Currently available for Indian and Filipino accents, plans are in place to include Latin American accents.
