AI confusion: Salesforce CEO admits customers still don’t get it; stock down by 30%
Salesforce CEO Marc Benioff acknowledged that many enterprise customers struggle with AI implementation, as innovation outpaces adoption. Despite a stock slump and investor skepticism, Salesforce is increasing AI investment, with its Agentforce platform now core to its products. While some clients have integrated AI, most face significant architectural challenges.
Salesforce CEO Marc Benioff acknowledged that many enterprise customers struggle with AI implementation, as innovation outpaces adoption. Despite a stock slump and investor skepticism, Salesforce is increasing AI investment, with its Agentforce platform now core to its products. While some clients have integrated AI, most face significant architectural challenges.
